FAQ
Honest answers to common questions
Straight, practical answers about how Ricco works. If your question isn't here, the owner is happy to talk it through.
General
The basics
What areas does Ricco Carpet Cleaning serve?
The owner is based in Gaithersburg, MD and travels within 40 miles of Gaithersburg, MD. That includes Gaithersburg, Olney, Potomac, Bethesda, Damascus, Frederick, Rockville, Clarksburg, Darnestown, Germantown, Derwood, North Potomac, Silver Spring, and Montgomery Village. Send your city or ZIP to confirm you're covered.
What are your hours?
Hours are Monday–Friday 7:00 AM–7:00 PM and Saturday–Sunday 7:00 AM–5:00 PM Eastern. Hours don't guarantee an available appointment — please request a quote or booking to confirm a time.
How do I get a price?
Share your job details through the Get a Quote form or by phone. The owner confirms the scope and gives a price based on what's actually involved — rooms, items, material, and condition.
Do you guarantee every stain comes out?
No. Many common stains improve significantly, but results depend on the material, the substance, and how long it's set. The owner gives an honest assessment on site and won't promise what isn't realistic.
Can you clean any fabric or material?
Not every material is suitable for every method. The owner confirms what's appropriate for your specific item before starting and will tell you upfront if something isn't a good fit.
How long does drying take?
Drying time depends on the material, the cleaning approach, and conditions in your home. Rather than quote a generic time, the owner gives a realistic estimate based on your specific job.
Can you handle pet stains and odors?
Pet concerns are common. Share the specifics when you request a quote and the owner will give you an honest assessment of what's realistic for your carpet, rug, or upholstery.
How should I prepare for a cleaning?
Clear small items off the floor or furniture where you can. The owner walks through the space with you and confirms what's included before starting.
Do you work weekends?
Yes — the owner is open seven days a week. Hours don't guarantee an available appointment, so request a time to confirm.
How do I book?
Use the Book Now form to request a preferred date and time. The owner confirms availability and final details with you directly — nothing is booked until the owner confirms.
By service
Service-specific questions
Each service has its own considerations. Find quick answers below, or visit the service page for full detail.
Carpet Cleaning
DetailsDo you clean carpeted stairs?
Yes — carpeted stairs and landings are part of carpet cleaning. Mention the number of steps when you request a quote so the scope is accurate.
How should I prepare my rooms?
Clear small items off the floor where you can. The owner will walk through the space with you and confirm what's included before starting.
Can you remove every stain?
Many common stains improve significantly, but results depend on the carpet, the substance, and how long it's set. The owner will give you an honest assessment on site.
Upholstery Cleaning
DetailsCan you clean any fabric?
Most common upholstery fabrics can be cleaned, but suitability depends on the material and its condition. The owner will confirm what's appropriate for your piece before starting.
Do you clean leather?
This service focuses on fabric upholstery. If you have leather, mention it when you request a quote and the owner will let you know whether it's something the owner can take on.
How long until I can use the furniture?
Drying time depends on the fabric, the cleaning approach, and room conditions. The owner will give you a realistic estimate based on your specific piece.
Rug Cleaning
DetailsCan you clean wool or natural-fiber rugs?
Many wool and natural-fiber rugs can be cleaned, but suitability depends on the specific fiber, dyes, and construction. The owner will confirm what's appropriate for your rug.
Do you clean rugs in the home or take them away?
Discuss the approach with the owner when you request a quote. The owner explains what's involved based on your rug and home.
Can you handle pet stains on rugs?
Pet concerns are common. Share the specifics when you request a quote and the owner will give you an honest assessment of what's realistic.
Mattress Cleaning
DetailsHow long until I can sleep on the mattress?
Drying time depends on the mattress type and conditions in the room. The owner will give you a realistic estimate based on your specific mattress.
Can you remove old stains?
Many stains improve, but results depend on the substance and how long it's set. The owner will assess your mattress and be honest about what's achievable.
Do you clean memory foam?
Memory foam can usually be cleaned, but the approach depends on the mattress. Mention your mattress type when you request a quote.
Car Seat Cleaning
DetailsIs this a full car detail?
No. This service is seat cleaning only — not full interior or exterior detailing. If you need more than the seats, mention it and the owner will let you know what the owner can take on.
Can you clean leather car seats?
This service focuses on fabric and synthetic seats. If you have leather, mention it when you request a quote and the owner will advise whether it's something the owner can handle.
Do I need to remove child car seats?
Yes — please remove child safety seats before the appointment. The owner does not provide child safety-seat expertise.
Still have a question?
The owner answers every inquiry personally. Call, text, or send a request.
Ready for a cleaner home?
Tell the owner what you need cleaned. The owner confirms scope, suitability, and a time that works for you.